Order Cancellation
Orders can be canceled any time before they are shipped. If you’ve placed an order and need to make changes or cancel it, please contact us within 12 hours of purchase. We’ll do our best to accommodate your request.
Refunds
Your satisfaction is our top priority. We want you to shop with complete confidence, which is why we offer a satisfaction guarantee with every order. When you shop with us, you’re protected by the following:
Full refund if you don’t receive your order.
Full refund if your order doesn’t arrive within the guaranteed delivery window (14 business days, not including 2–5 business days for processing).
Full or partial refund if the item is not as described.
Please note, full refunds are not available under the following conditions:
The order does not arrive due to circumstances within your control (e.g. incorrect shipping address).
The order does not arrive due to exceptional circumstances outside our control (e.g. customs delays, natural disasters).
All our products come with a 30-day money-back guarantee. Simply reach out via our Contact Us page or email us at sales@gde-trading.com, and we’ll take care of the rest.
Easy Returns
We stand behind every product we sell. If you’re not completely satisfied, you can return your purchase for a replacement or a refund—no questions asked. Products must be returned at your own expense.
Before sending anything back, please contact us so we can guide you through the return process. We’re committed to making things right and finding the best solution for you.
Important: Please do not return any items without prior authorization.
Need Help?
For any questions related to refunds or returns, feel free to contact us at:
📧 sales@gde-trading.com